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Terms & Conditions

Welcome to Barrel Craft Studio. Everything we make is handcrafted to order from genuine reclaimed Scotch whisky casks near Loch Lomond, so each piece is one‑of‑a‑kind. By placing an order, you agree to the terms below.

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Orders & made‑to‑order timing

  • Almost everything I sell is made to order in my workshop near Loch Lomond. Most pieces leave the workshop within 3–10 working days of your order. Cask heads are ready to go and are dispatched within 1–3 working days. If a piece is bespoke or will take longer, I'll tell you when you order. Your order confirmation email gives the expected timeline.
     

Payment

  • Payment is taken at checkout.

  • We accept major credit and debit cards and the other methods shown at checkout.

  • Prices are in GBP and are final. We are not VAT‑registered, so no VAT is added.
     

Shipping & delivery

  • UK delivery is free, tracked and insured, and usually takes 3–5 working days after dispatch.

  • I ship to the EU, the USA and most other countries with UPS. Delivery is tracked and insured and usually takes 5–10 working days after dispatch. The cost is based on weight and shown at checkout. I don't ship to a few countries where reliable delivery isn't possible, such as South Korea.

  • Orders sent outside the UK may be charged import duties, VAT or a courier handling fee on delivery. These are set by the destination country and paid by the recipient. They aren't included in my prices or shipping costs.

  • You'll get a tracking link by email when your order is dispatched. If you need a piece by a particular date, send me a message before you order.

 

Returns & refunds

  • You can return any piece that isn't personalised within 30 days of receiving it. Send me a message first at info@barrelcraftstudio.co.uk, then post the item back in its original condition and, where possible, its original packaging. Return postage is paid by you, both in the UK and from abroad, unless the item arrived damaged or faulty.

  • I refund the price of the item and the original delivery charge within 14 days of receiving it back. Import duties and taxes paid to your country's customs can't be refunded by me.

  • Personalised pieces, such as engraved items or pieces made to your size or design, are made only for you. They can't be returned unless they're faulty.

  • Every parcel is insured. If something arrives damaged or faulty, send me a photo within 48 hours of delivery and I'll repair, replace or refund it, including any return postage.

 

Cancellations & changes

  • If you'd like to change or cancel an order, get in touch as soon as you can. Orders that aren't personalised can be cancelled at any time before dispatch, or returned within 30 days as above. Personalised orders can't be cancelled once I've started work on them.

 

Reclaimed character

  • Our pieces are made from reclaimed casks. Natural marks, grain variation, original distillery stamps and patina are part of the character — not faults.

 

Privacy

  • We use your information only to process your order and provide our service. See our Privacy Policy for details.

 

Contact

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